How can we help you?
Customer service
Do you have questions?
We are here for you!
HEAVN showroom
Corneliusstrasse 12
80469 Munich
Showroom opening times:
Wednesday Friday
12:00 p.m. – 6:00 p.m
and by appointment.
Current special regulations regarding opening times can be found at the following link:
Current opening times on Google Maps
Office opening hours:
Monday - Friday
10:00 a.m. - 6:00 p.m
Tel: +49 89 660 611 14
support@heavn-lights.com
Downloads
Here you will find digital manuals and data sheets.
ONE:
PURE:
If you are a lighting planner or architect looking for planning data, please feel free to contact us.
Do you have questions?
We are here for you!
HEAVN showroom
Corneliusstrasse 12
80469 Munich
Showroom opening times:
Wednesday Friday
12:00 p.m. – 6:00 p.m
and by appointment.
Current special regulations regarding opening times can be found at the following link:
Current opening times on Google Maps
Office opening hours:
Monday - Friday
10:00 a.m. - 6:00 p.m
Tel: +49 89 660 611 14
support@heavn-lights.com
Here you will find digital manuals and data sheets.
ONE:
PURE:
If you are a lighting planner or architect looking for planning data, please feel free to contact us.
Before the purchase
How long does delivery take?
Is there an option to pay in installments?
Can I rent the products monthly?
We currently collaborate with partners who provide a range of rental and leasing options for businesses. For instance, our dealer nuwo specializes in offering equipment rental services for home offices. If you are interested, please do not hesitate to reach out to us for further information.
Are there studies on the effectiveness of light?
Since the discovery of melanopsin-containing photosensitive retinal ganglion cells (ipRGCs), research into light and circadian rhythms has received a major boost. A number of promising studies have been published on the effect of electric light similar to daylight and its influence on biorhythms. There are also a number of light studies in the field of light therapy that show very positive effects on vitality. These studies certify specific effects for certain lighting characteristics, leading committees to derive recommendations and standards for lighting planning based on their findings. A decisive factor for evaluating the light is the melanopic effect of the light, i.e. a melanopically evaluated illuminance (also melanopic lux). When developing our lighting solutions, we prioritize designing our products in alignment with these findings and recommendations. This commitment ensures that we provide you with the most optimal lighting experience and the most effective biological lighting effects possible.
Is it really daylight? The light looks so yellow in the photo and the daylight lights I know tend to be very bright.
Some images capture the evening ambiance, while others depict daylight. HEAVN lighting adjusts throughout the day, transitioning between warm, dimmed light in the evening to cooler, more intense light during the day. This automatic adjustment, based on sunrise and sunset times, helps stabilize your circadian rhythm without requiring manual intervention. The transition is so seamless that you'll hardly notice it while working. However, a quick run-through of the daily cycle via the app reveals a significant contrast.
Support
I am having problems with the Bluetooth connection after an update.
Occasionally, following a firmware or app update, the Bluetooth connection may not function as expected. Before reaching out to us, we recommend restarting your iPhone or Android smartphone. This simple step resolves the issue in most cases.
My light is frozen and can no longer be operated.
If the light can no longer be operated via the app or the control on the light itself, please disconnect it completely from the power source. Wait for about 30 seconds before reconnecting the light to the mains.
The light always switches off and on again after a short time.
A motion detector is built into the HEAVN One, which can be activated and deactivated in the app. So if you do not move enough, the light will turn off. This is intentional to save energy. In the HEAVN app you can set the time until it switches off to your desired time or deactivate the function completely.
HEAVN ONE
How long does the light last and can the LEDs be replaced?
During the development of the HEAVN One, we prioritized longevity, evident in the robust thermal management of the LEDs to ensure optimal cooling at all times. As a result, we anticipate a service life of over 50,000 hours, equivalent to more than 10 years on average. In the unlikely event of a malfunction, we've engineered the HEAVN One to be easily repairable and/or updated even after several years. We firmly believe that those investing in high-quality products should be able to enjoy them for many years to come.
How much LUX does the HEAVN One have? What about meeting the minimum values required in the workplace?
The HEAVN One stands as the sole desk lamp worldwide to provide a daylight effect of 10,000 lux—multiple times the typical indoor illuminance and akin to the brightness experienced during a nature walk. This makes the decisive difference.
It is important to know that Lux rating is a receiver-related measure, assessed solely within the visual spectrum. The melanopic daylight effect can vary in lux strength depending on the spectrum and largely hinges on the amount of light entering the eye.
Workplace lighting standards typically prioritize good visual document recognition, measured with vertical irradiation at table level, irrespective of the melanopic effect.
The standard minimum workplace illuminance is typically 500 lux on the work surface— a benchmark easily surpassed by the HEAVN One, which offers expansive table-level illumination of up to 1000 lux. Moreover, the HEAVN One features continuous dimming functionality, allowing users to adjust brightness to their desired level.
What about the HEAVN One's glare reduction? Is the constant light stressful for the eyes?
The intensity of each light direction can be continuously adjusted to match individual preferences. This means you can tailor the lighting to be more indirect or direct, depending on your preference. We frequently receive feedback from customers who are pleasantly surprised that the HEAVN One does not cause any glare, unlike many other lights. They find the illumination to be exceptionally pleasant, enabling better reading with reduced fatigue. Experience it for yourself with our non-binding 30-day trial.
Does the HEAVN One turn off after sunset?
The HEAVN One is intended to provide the user with ideal support in their daily routine. This also includes the fact that we allow it to stabilize the biorhythm with our light in the standard setting. We therefore ensure that the light automatically weakens slightly after sunset and no longer contains any activating wavelengths. Users who need bright light for a little longer can either extend the bright phase for 1 hour at the touch of a button or switch to manual light control. The principle is similar to the snooze button on an alarm clock, only in our case it's the other way around.
The light looks very dark in the evening. Can I still work productively?
Compared to typical office lighting, the illumination may appear dimmer in the late evening. However, this is intentional: by providing a contrast between day and night rather than static lighting, the goal is to stabilize the circadian rhythm. In the evening, the light transitions to warmer wavelengths and lower intensities—just enough to feel comfortable and maintain visibility. During the day, the light is cooler and brighter. This contrast aids in stabilizing the circadian rhythm, ultimately enhancing long-term productivity. Therefore, there's no need to be concerned about the HEAVN One being too dim. On the contrary, many customers were pleasantly surprised by its ample illumination, eliminating the need for additional lighting. Additionally, it can be continuously adjusted to meet individual preferences.
Can the HEAVN One daylight lamp be rotated or placed on both sides of the desk?
Given that the HEAVN One emits light in various directions with varying intensities, you might wonder if it can be positioned flexibly on both the left and right sides of your desk. Fortunately, this is easily achievable thanks to the unrestricted rotation of the light body. Some users even position the HEAVN One upright, facing upward, or downward—all made possible by its rotating capability!
HEAVN PURE
How long does the light last and can the LEDs be replaced?
Just like with the HEAVN One, all parts of the HEAVN Pure are easily replaceable. The LEDs boast a lifespan of over 50,000 hours. If the HCL daylight cycle is activated, not all LEDs are operated simultaneously, extending their lifespan to up to 150,000 hours. With a fixed color setting and an average use of 8 hours a day for 250 days, this translates to around 25 years. With HCL operation, the lifespan can extend up to 75 years. However, it's important to note that even high-quality electronic components like voltage converters may have shorter lifespans at times. Hence, in the event of a malfunction, we've designed all components for easy repair and/or updating even after many years. We believe that anyone investing in a high-quality product should be able to enjoy it for a prolonged period.
Should I rather use the HEAVN Pure in the office or at home?
The HEAVN Pure is wonderfully versatile, making it perfect for various living- and workspaces.
Thanks to its lighting moods that autonomously adjust throughout the day and can be fine-tuned with hand gestures, it ensures optimal lighting at all times, whether for work or relaxation. With the app, you can choose to tailor the lighting to suit a home or office environment, allowing the HEAVN Pure to seamlessly adapt to both productive office settings and cozy home atmospheres.
Do I need the app to control the light?
HEAVN's HCL lights are designed for seamless user experience, requiring no active control. The intensity and color temperature adjust automatically throughout the day. However, if you prefer a different lighting mood, you can adjust it directly on the lamp using gesture control or explore additional options in the app. While HEAVN lights come pre-configured and ready to use, we recommend using the app initially to customize settings to your preferences and calibrate the light's location. Nevertheless, the app is not mandatory for operation or installation.
App
Where can I get the HEAVN APP?
HEAVN app is available in the Google Play Store for Android devices and in the Apple App Store for iOS. From there it can be easily downloaded to your device.
Link to the Apple App Store: https://apps.apple.com/de/app/heavn/id1324699951
Link to Google Play Store: \nhttps://play.google.com/store/apps/details?id=com.heavn.remote&hl=de&gl=US&pli=1"}]}]}
Which permissions does the HEAVN app need?
The app requires permission for location services to synchronize with the light, as well as a Bluetooth connection for communication. Aside from these two, no additional permissions are necessary.
Is the HEAVN app also available for my computer?
On Macs with an Apple chip, iPad apps can be started directly onto the device. You can also use the HEAVN app directly on your Mac.
How should I adjust my lighting or computer monitor settings?
Significant progress has been made in light and circadian rhythm research in recent years. Numerous studies have delved into the effects of both cool and warm light, as well as the impact of light emitted by computer monitors.
As a result, many monitor and computer manufacturers now offer various color modes.
When paired with the warm light of our lamp in the evening, we recommend utilizing tools such as 'f.lux', 'Apple Nightshift', and/or 'True Tone', or manually adjusting the monitor to a warmer setting via the menu.
This facilitates the natural production of the sleep hormone melatonin, promoting more restful sleep in the evening.
How can I simulate the course of the light during the day
In the app, you'll find a large circle on which a movable dot simulates the sun's position. When moving the dot along the circle you can simulate different lighting moods throughout the day. To prevent accidental changes to the time setting, we've configured this feature to reset after a certain period. For permanent adjustments to the light, we recommend using the manual settings accessible behind the gear symbol, or utilizing the 'Boost' and 'Relax' buttons for temporary overrides lasting approximately 1-3 hours.
Company
Is HEAVN a company from Germany?
Yes, HEAVN GmbH was founded in Munich in 2016. Our production is located in Feldkirchen-Westerham, about 30 minutes south of Munich. We also have a showroom at Munich's Gärtnerplatz located in Corneliusstraße 12.
Are the lights manufactured in Germany?
Yes, all of our lights are produced at our own location in Feldkirchen-Westerham, about 30 minutes south of Munich. The majority of our suppliers are also located regionally. A large part of the mechanical components, as well as all of our electronics, are 100% produced in Germany.
What is the objective behind HEAVN?
HEAVN's mission is to bring the essence of outdoor light into indoor spaces. We believe in the inherent value of nature and aim to facilitate a connection to it within the workplace environment. Our approach to human-centric lighting is comprehensive, aiming to provide genuine benefits. Every day, we are driven by the vision of enhancing well-being and health through the transformative power of light!
I find HEAVN exciting, can I support HEAVN?
At HEAVN, our brand flourishes thanks to the enthusiasm of our customers who share their experiences with our products. We encourage you to spread your enthusiasm to friends and colleagues or to share your feedback through reviews. Additionally, we welcome information about potential partners, projects, media collaborations, or unsolicited applications. Your engagement helps us grow and innovate!